Policies

RETURNS, EXCHANGES AND SHIPPING

ALL SALES ARE FINAL AND REFUNDS WILL NOT BE PERMITTED.

To avoid the need for returns or exchanges, PLEASE read the product descriptions thoroughly. I am diligent to measure each piece and write clear and concise descriptions that contain the information necessary to avoid issues and allow you to make an informed purchase. Please be aware of your size, desired chain lengths, etc. and be thoughtful about the pieces you are interested in before ordering. Most issues are easily avoided by a thorough read of the item's listing and examination of the photos, if you have questions regarding sizing, shape, size, etc. please contact me prior to purchasing.

Please note that we do not allow returns or exchanges based on wrong size or buyer's remorse, unless it is an issue on our end or the product is unintentionally damaged.

If you are truly dissatisfied with your purchase or there was a mistake on my end, please contact me and we can discuss the best option to move forward. It is so important to me that my customers are thrilled with each and every purchase, I'm willing to resolve any issues to the best of my ability. Please note that when/if we permit an exchange, you are responsible for shipping the item back to us, once we receive your item we will issue a store credit, minus a $25 restocking fee, which will be sent to your email as a discount code.

Please contact us with any questions or concerns regarding your order. You, the purchaser will be required to pay any shipping fees to get the item(s) back to us but we will cover any shipping back to you. We are happy to work with you on any issue and hope to provide only the best customer service. Please email me at [email protected] or visit my contact page.

SHIPPING -

All items will go out via USPS, other carriers can be used upon request. Items that are available immediately will be shipped within 1-3 days and typically will take 2-7 business days to receive. Items that are made to order have a processing time of 2-3 weeks. Please contact us with any issues regarding shipping via email at [email protected] or visit our contact page.

Aly Rose Jewelry is not responsible for lost or stolen packages.

If shipping internationally to your country outside of the United States be aware that customs may charge extra charges that are not in my control and the buyer will be responsible for.

PRIVACY -

When you purchase something from my store, as part of the buying and selling process, I collect the personal information you give me such as your name, address and email address.

When you browse my store, I also automatically receive your computer’s internet protocol (IP) address in order to provide me with information that helps me to learn about your browser and operating system.

Email and SMS marketing (if applicable): With your permission, I may send you emails or SMS messages about my store, new products and other updates.

CONSENT -

How do you get my consent?

When you provide me with your personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to me collecting it and using it for that specific reason only.

If I ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for me to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting me at - [email protected]

DISCLOSURE -

I may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECURITY -

To protect your personal information, I may take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide me with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, I follow all PCI-DSS requirements and implement additional generally accepted industry standards.

AGE OF CONSENT -

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given me your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY -

I reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If I make material changes to this policy, I will notify you here that it has been updated, so that you are aware of what information I collect, how I use it, and under what circumstances, if any, I use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION -

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact my Privacy Compliance Officer at [email protected]

TERMS OF USE -

This website is operated by Aly Rose Jewelry Throughout the site, the terms “we”, “us”, "me","I" and “our” refer to Aly Rose Jewelry.
Aly Rose Jewelry offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Big Cartel They provide us with the online e-commerce platform that allows us to sell our products and services to you.

ONLINE STORE TERMS -

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS -

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION -

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES -

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Discount codes are prohibited from being used on custom order listings.

PRODUCTS OR SERVICES -

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

ACCURACY OF BILLING AND ACCOUNT INFORMATION -

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

GOVERNING LAW -

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.

CHANGES TO TERMS OF SERVICE -

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

CONTACT INFORMATION -

Questions about the Terms of Service should be sent to us at [email protected]